Picture the worst day: a grease fire in your Swansea kitchen, the trade lost — and then the insurer asking the one question you can't answer well. "Where are your extract cleaning records?"
How a fire claim gets judged
After a kitchen fire the insurer appoints a loss adjuster, and one of their first checks is the maintenance history of the extract system, because grease ignition is so common. They're testing whether you met the policy's maintenance condition — cleaning to a recognised standard like TR19 at the correct frequency.
What missing records cost you
If you can't produce documented, in-date cleaning, the adjuster can argue the condition was breached. That can mean a reduced payout, or a refused claim entirely — leaving you to cover the fire damage, lost trade and any third-party liability yourself. For an independent Swansea restaurant or takeaway, that can be the end of the business.
What protects you
A defensible record is simple: a certificate for each clean, with before-and-after photos, grease-depth readings and the next-service date, kept on file. Every clean we arrange produces exactly that. Get a free quote and start the paper trail before you ever need it.
Frequently Asked Questions
How far back should my records go?
Keep at least the current and previous clean for as long as you hold the policy — many Swansea operators keep several years.
My last clean wasn't documented — what now?
Book a documented clean now and keep every certificate from here on. A record starting today beats no record at all.